1. Introduktion
This manual provides comprehensive instructions for the installation, operation, and maintenance of your ACE MR20-HW MR20 WiFi 5 Access Point. The MR20-HW is a cloud-managed access point designed to deliver reliable, high-speed wireless connectivity for various environments, including offices and classrooms. It features dual-band WiFi 5 (802.11ac) technology, supporting speeds up to 1.3 Gbps, and incorporates MU-MIMO technology for efficient multi-device connections.
Læs venligst denne manual grundigt, inden du bruger enheden, for at sikre korrekt opsætning og optimal ydeevne.
2. Sikkerhedsoplysninger
- Sørg for, at enheden er installeret i et godt ventileret område for at forhindre overophedning.
- Use only the power source specified for this device. The MR20-HW supports Power Over Ethernet (PoE).
- Udsæt ikke enheden for vand, fugt eller ekstreme temperaturer.
- Undgå at placere enheden i nærheden af stærke elektromagnetiske felter.
- Denne enhed er kun beregnet til indendørs brug.
3. Pakkens indhold
Bekræft at alle varer er til stede i din pakke:
- MR20-HW MR20 WiFi 5 Access Point
- ACE All-in-one Warranty SupportPlus documentation
4. Produktet er slutview
The ACE MR20-HW is a compact and powerful wireless access point designed for seamless integration into your network. It provides robust WiFi 5 (802.11ac) connectivity across dual bands (2.4 GHz and 5 GHz) to support a wide range of devices and applications.

Figur 1: Øverst view of the ACE MR20-HW MR20 WiFi 5 Access Point. The device is white and rectangular, featuring the Cisco logo on its surface, indicating its design and compatibility with Cisco Meraki cloud management systems.
Nøglefunktioner:
- Dual-Band WiFi 5 (802.11ac): Supports 2.4 GHz and 5 GHz frequencies for flexible and high-speed wireless connections up to 1.3 Gbps.
- Cloud Management: Effortless network control and visibility through an intuitive cloud-based platform.
- MU-MIMO teknologi: Enhances network efficiency by allowing simultaneous communication with multiple devices.
- Power Over Ethernet (PoE) Support: Simplifies installation by delivering power and data over a single Ethernet cable.
- Fleksible monteringsmuligheder: Designed for easy wall or ceiling installation.
- Robust sikkerhed: Features WPA3 encryption and automatic firmware updates for network protection.
5. Opsætning
5.1 Fysisk installation
The MR20-HW can be mounted on a wall or ceiling. Choose a central location to maximize wireless coverage. Ensure the mounting surface is stable and can support the device's weight.
- Vælg monteringssted: Identify a suitable spot, preferably high up and clear of obstructions, for optimal signal propagation.
- Sikker monteringsbeslag (hvis relevant): If using a mounting bracket (sold separately or included with specific kits), attach it securely to the wall or ceiling using appropriate screws.
- Attach MR20-HW: Align the access point with the mounting bracket or directly with the mounting points on the surface, then twist or slide to secure it in place.
5.2 Netværksforbindelse
The MR20-HW supports Power Over Ethernet (PoE), simplifying cabling by delivering both power and data through a single Ethernet cable.
- Tilslut Ethernet-kabel: Plug one end of an Ethernet cable into the PoE-enabled Ethernet port on the MR20-HW.
- Opret forbindelse til netværk: Connect the other end of the Ethernet cable to a PoE switch or a PoE injector that is connected to your network.
- Tænd: Once connected, the device will power on automatically if connected to a PoE source. Observe the LED indicators for status.
5.3 Indledende konfiguration (Cloud-administration)
The MR20-HW is managed via a cloud-based platform. You will need an active internet connection and an account on the cloud management platform (e.g., Cisco Meraki Dashboard, if compatible, or ACE's proprietary platform).
- Access Cloud Platform: Åbn a web browser and navigate to the cloud management platform's login page.
- Log ind: Enter your credentials to log in to your account.
- Tilføj enhed: Follow the on-screen instructions to add your new MR20-HW access point to your network. This typically involves entering the device's serial number or scanning a QR code.
- Konfigurer netværksindstillinger: Once added, you can configure SSID (Wi-Fi network name), security settings (WPA3 recommended), VLANs, and other network parameters as needed.
6. Operating the MR20-HW
6.1 Cloud Management Platform Usage
The cloud management platform provides centralized control and monitoring of your MR20-HW and other network devices. Key functionalities include:
- Dashboard overview: View real-time network status, connected clients, and traffic usage.
- Konfiguration: Modify wireless settings, security protocols, guest access, and more.
- Monitoring & Analytics: Track network performance, identify potential issues, and analyze usage patterns.
- Firmwareopdateringer: Schedule and apply automatic firmware updates to ensure optimal performance and security.
- Fejlfindingsværktøjer: Utilize built-in tools for diagnostics and issue resolution.
6.2 Nøglefunktioner i drift
- Dual-band betjening: The MR20-HW automatically steers clients to the optimal band (2.4 GHz or 5 GHz) for the best performance.
- MU-MIMO: This technology allows the access point to communicate with multiple devices simultaneously, significantly improving efficiency in environments with many connected clients.
- Gæste-WiFi: Easily set up isolated guest networks with customizable splash pages and bandwidth limits.
7. Vedligeholdelse
Regular maintenance ensures the longevity and optimal performance of your MR20-HW access point.
- Firmwareopdateringer: Keep the device's firmware updated through the cloud management platform. Automatic updates are recommended for security and feature enhancements.
- Rensning: Periodically clean the exterior of the device with a soft, dry cloth. Do not use liquid cleaners or aerosols. Ensure ventilation openings are clear of dust.
- Miljøtjek: Sørg for, at driftsmiljøet forbliver inden for de angivne temperatur- og fugtighedsintervaller.
- Netværksovervågning: Regularly check the cloud management dashboard for any alerts or performance degradation.
8. Fejlfinding
If you encounter issues with your MR20-HW, refer to the following common troubleshooting steps:
| Problem | Mulig årsag | Løsning |
|---|---|---|
| Ingen strøm/LED'er slukket | No PoE power; faulty Ethernet cable | Verify PoE source is active; check Ethernet cable connection; try a different cable. |
| Cannot connect to WiFi network | Incorrect WiFi password; SSID not broadcasting; device out of range | Double-check password; ensure SSID is enabled in cloud platform; move closer to AP. |
| Slow WiFi speeds | Network congestion; interference; outdated firmware | Reduce number of connected devices; check for interference sources (e.g., microwaves); update firmware. |
| Device not appearing in cloud platform | Network connectivity issue; incorrect serial number; firewall blocking access | Verify internet connection; re-enter serial number; check firewall settings to allow outbound connections to cloud platform. |
For more advanced troubleshooting, consult the online documentation or contact ACE support.
9. Specifikationer
| Feature | Detalje |
|---|---|
| Modelnavn | MR20 |
| Mærke | ES |
| Standard for trådløs kommunikation | 802.11ac (WiFi 5) |
| Frekvensbåndsklasse | Dobbeltbånd (2.4 GHz, 5 GHz) |
| Max hastighed | Op til 1.3 Gbps |
| Forbindelsesteknologi | Ethernet (PoE) |
| Speciel funktion | Remote Access (Cloud Managed) |
| Anbefalede anvendelser | Indendørs |
| Kompatible enheder | Ethernet-indgang |
| ASIN | B0DTS258CV |
| Varemodelnummer | MR20 |
| Dato først tilgængelig | 21. august 2024 |
10. Garanti og support
Your ACE MR20-HW Access Point comes with the ACE All-in-one Warranty SupportPlus. This warranty program is designed to provide comprehensive support for products purchased from ACE.
Garantioplysninger:
- The product is protected under the ACE All-in-one Warranty SupportPlus.
- This warranty allows you to make a claim using the same form for any manufacturer's product purchased from ACE listings.
Valgfrie beskyttelsesplaner:
Extended protection plans are available for purchase to further safeguard your investment:
- 3-årig beskyttelsesplan: Engangsbetaling på 25.99 USD.
- 4-årig beskyttelsesplan: Engangsbetaling på 34.99 USD.
- Fuld beskyttelse: Dækker alle berettigede tidligere og fremtidige køb for 16.99 USD/måned.
For warranty claims or to inquire about support, please refer to the ACE All-in-one Warranty SupportPlus documentation included with your product or visit the official ACE support channels.





