Grandstream GXP2140 Gigabit IP Phone User Manual

1. Introduktion

This manual provides detailed instructions for the installation, configuration, and operation of your Grandstream GXP2140 Gigabit IP Phone. The GXP2140 is designed for enterprise and SMB customers, offering a versatile and high-quality communication solution. It features 4 lines, Gigabit ports, a 4.3-inch color LCD screen, and integrated Bluetooth support.

2. Pakkens indhold

Please check the package carefully for all items. If any items are missing or damaged, contact your vendor immediately.

• GXP2140 IP Phone Unit
• Håndsæt med ledning
• Ethernet-kabel (RJ45)
• Strømadapter
• Telefonstativ
• Quick Installation Guide (this document serves as the full manual)
• GPL License

3. Fysisk overview

Familiarize yourself with the various components of the GXP2140 IP Phone.

3.1. Front View

Billede 1: Front view of the Grandstream GXP2140 IP Phone, showing the handset, main unit with color LCD screen, programmable soft keys, navigation cluster, and numeric keypad.

• Håndsæt: Standard telefonrør til private samtaler.
• LCD skærm: 4.3-inch (480x272) color LCD display for call information, menus, and status.
• Linjetaster: Four dual-color (red/green) line keys with corresponding LED indicators.
• Softkeys: Five XML programmable context-sensitive soft keys located below the LCD.
• Navigationstaster: Op, ned, venstre, højre og OK-knapper til menunavigation.
• Numerisk tastatur: Standard 0-9, *, # tasterne til opkald.
• Funktionstaster: Dedicated keys for Message, Hold, Transfer, Conference, Speakerphone, Send/Redial, Mute, Volume.

3.2. Bagside View

Billede 2: Bag view of the Grandstream GXP2140 IP Phone, illustrating the various ports for power, network, PC, handset, and headset connections.

• PC-port: 10/100/1000 Mbps Ethernet port for connecting a computer.
• LAN-port: 10/100/1000 Mbps Ethernet port for network connection.
• Håndsætport: RJ9 port for connecting the telephone handset.
• Headset port: RJ9 port for connecting a wired headset.
• USB-port: Til tilslutning af USB-enheder.
• Strømport: For connecting the 12V DC power adapter.
• Extension Module Port: For connecting optional GXP2200EXT extension modules.

4. Opsætning

Follow these steps to set up your Grandstream GXP2140 IP Phone:

1. Fastgør telefonholderen: Align the stand with the slots on the back of the phone and snap it into place.
2. Tilslut håndsættet: Plug the coiled handset cord into the handset port on the main unit and the other end into the handset.
3. Opret forbindelse til netværk:
   • Connect one end of the Ethernet cable to the LAN port of the phone.
   • Connect the other end of the Ethernet cable to a network switch/hub or a router.
   • (Optional) Connect a computer to the PC port of the phone using another Ethernet cable.
4. Tilslut strøm: Plug the power adapter into the power port of the phone and then into a power outlet. The phone will power on and begin the boot-up process.
5. Indledende konfiguration: Once the phone boots up, it will attempt to obtain an IP address via DHCP. Your system administrator will provide further instructions for account registration and advanced settings.

5. Grundlæggende betjening

5.1. Foretage opkald

• Opkald med røret af: Pick up the handset, press the Speakerphone button, or press a Line key. Dial the number and press the SEND/REDIAL button or wait for 4 seconds.
• Opkald med pålagt rør: Dial the number and then pick up the handset, press the Speakerphone button, or press a Line key.

5.2. Besvarelse af opkald

• Tag håndsættet.
• Tryk på knappen Speakerphone.
• Tryk på den blinkende linjetast.

5.3. Hold opkald

Under et aktivt opkald skal du trykke på HOLDE button. The line key will flash green. To resume the call, press the flashing line key again.

5.4. Opkaldsoverførsel

• Blindoverførsel: Under et aktivt opkald skal du trykke på OVERFØRSEL knap. Ring op til overførselsdestinationens nummer, og tryk på OVERFØRSEL knappen igen.
• Deltog i overførsel: During an active call, press a free Line key. The first call will be automatically put on hold. Dial the second number and press SENDE. Once the second party answers, press the OVERFØRSEL button and then the flashing Line key of the first call to complete the transfer.

5.5. 5-Way Voice Conferencing

The GXP2140 supports 5-way voice conferencing.

1. Establish a call with the first party.
2. Tryk på KONFERENCE button. The first party will be put on hold.
3. Dial the second party's number and press SENDE.
4. Når den anden part svarer, skal du trykke på KONFERENCE button again to establish the conference call.
5. Repeat steps 2-4 to add up to three more parties.

5.6. Lydstyrkejustering

Tryk på BIND button to adjust the volume for the handset, speakerphone, or headset during a call, or the ringer volume when the phone is idle.

6. Avancerede funktioner

6.1. XML Programmable Soft Keys

The five XML programmable soft keys below the LCD screen can be customized by your system administrator to provide quick access to various functions or applications.

6.2. Bluetooth-forbindelse

The GXP2140 features built-in Bluetooth for enhanced functionality:

• Bluetooth Headsets: Pair your Bluetooth headset for hands-free communication.
• Integration af mobilenheder: Transfer phonebook contacts and calls from paired mobile devices to the GXP2140.

6.3. GXP2200EXT Extension Module Support

For users requiring additional speed-dial or Busy Lamp Field (BLF) keys, the GXP2140 supports up to four GXP2200EXT extension modules. Each module provides additional programmable keys, allowing for up to 160 speed-dial/BLF keys in total. This feature is ideal for monitoring the presence and status of other extensions and facilitating quick call transfers.

6.4. Electronic Hook Switch (EHS)

The phone supports Electronic Hook Switch functionality for Plantronics headsets, enabling remote call control (answer/end calls) directly from the headset.

6.5. USB-port

The built-in USB port can be used for various purposes, such as importing/exporting data or connecting compatible USB accessories.

6.6. Security and Provisioning

The GXP2140 incorporates state-of-the-art security encryption technologies, including SRTP and TLS, to protect your communications. It also supports various automated provisioning options for easy mass deployment:

• Zero-configuration with Grandstream's UCM series IP PBXs.
• Encrypted XML files.
• TR-069.

7. Vedligeholdelse

Proper maintenance ensures the longevity and optimal performance of your GXP2140 IP Phone.

• Rensning: Use a soft, dry cloth to clean the phone's surface. Avoid using abrasive cleaners or solvents.
• Firmwareopdateringer: Regularly check for and apply firmware updates provided by Grandstream. These updates often include performance improvements, new features, and security patches. Consult your system administrator for guidance on firmware updates.
• Miljøforhold: Brug telefonen inden for de anbefalede temperatur- og luftfugtighedsintervaller. Undgå at udsætte telefonen for direkte sollys, overdreven fugtighed eller ekstreme temperaturer.

8. Fejlfinding

Dette afsnit omhandler almindelige problemer, du kan støde på med din GXP2140 IP-telefon.

8.1. Ingen strøm

• Ensure the power adapter is securely connected to both the phone and a working power outlet.
• Kontroller, at stikkontakten fungerer ved at tilslutte en anden enhed.
• Prøv en anden strømadapter, hvis den er tilgængelig og kompatibel.

8.2. Ingen opkaldstone

• Check the Ethernet cable connection to the LAN port and your network.
• Ensure the phone has successfully registered with your VoIP service or PBX. Check the status on the LCD screen.
• Restart the phone by unplugging and replugging the power adapter.
• Contact your system administrator to verify network connectivity and account registration.

8.3. Poor Call Quality (Echo, Static, Dropped Calls)

• Check your network connection for stability and bandwidth. A poor network can affect call quality.
• Ensure the Ethernet cable is not damaged.
• Hvis du bruger et headset, skal du sørge for, at det er korrekt tilsluttet og fungerer korrekt.
• Consult your system administrator regarding network Quality of Service (QoS) settings.

8.4. Phone Not Registering

• Verify the SIP account settings (SIP server, User ID, Password) with your system administrator.
• Sørg for, at telefonen har en gyldig IP-adresse.
• Check for any firewall or network access control issues that might be blocking SIP traffic.

9. Specifikationer

Key technical specifications for the Grandstream GXP2140 IP Phone:

10. Garanti og support

The Grandstream GXP2140 IP Phone comes with a manufacturer's warranty. Please refer to the warranty card included in your product packaging or visit the official Grandstream webwebstedet for detaljerede garantioplysninger og vilkår og betingelser.

For technical support, firmware updates, or additional resources, please visit the Grandstream support portal or contact your authorized Grandstream reseller or service provider. Ensure you have your product model and serial number available when seeking support.