Brugermanual til SumUp Mobile-kortterminalen

Indledning

The SumUp Mobile Card Terminal is a compact and efficient device designed for businesses to accept various forms of payment, including contactless, chip & PIN, and mobile payments like Apple Pay and Google Pay. This manual provides comprehensive instructions for setting up, operating, and maintaining your SumUp card terminal, ensuring a smooth and reliable payment processing experience.

It offers full transparency with no fixed costs or contractual obligations, charging only 1.69% per transaction. Payments are typically settled directly into your bank account within 1-3 business days.

Opsætningsvejledning

Setting up your SumUp card terminal is a quick process, typically taking less than 5 minutes. Follow these steps to get started:

1. Pak enheden ud: Carefully remove the SumUp card terminal and all accessories from its packaging. Ensure all components, including the charging cable and user guide, are present.
2. Charge the Terminal: Before first use, fully charge the device using the provided USB cable. The terminal can process up to 500 transactions on a single charge.
3. Download the SumUp App: Install the free SumUp Mobile App on your smartphone or tablet. The app is available for both iOS and Android devices.
4. Par via Bluetooth: Turn on your SumUp terminal. Open the SumUp app on your mobile device and follow the on-screen instructions to connect the terminal via Bluetooth. This allows the terminal to communicate with your phone for payment processing.
5. Kontoopsætning: Complete any necessary account registration or login within the SumUp app.

Image: Contents of the SumUp Mobile Card Terminal package, showing the terminal, charging cable, and user guide.

Image: A SumUp Mobile Card Terminal shown alongside a smartphone, illustrating the Bluetooth connection and the SumUp app interface.

Betjeningsvejledning

The SumUp terminal supports various payment methods, making it versatile for your business needs. Ensure your terminal is connected to your smartphone via Bluetooth and the SumUp app is open.

Accept af betalinger:

• Contactless Payments (NFC): For cards or mobile devices with contactless capability (NFC), instruct the customer to tap their card or device on the terminal's display where the contactless symbol is located.
• Chip & PIN Payments: For cards with a chip, insert the card into the slot at the bottom of the terminal. The customer will then be prompted to enter their PIN on the terminal's keypad.

Image: A SumUp Mobile Card Terminal with a credit card positioned above it, demonstrating the contactless payment method.

Image: A customer's hand tapping a credit card on the SumUp Mobile Card Terminal, indicating a successful contactless transaction.

Image: A hand entering a PIN on the keypad of the SumUp Mobile Card Terminal, with a credit card inserted into the chip reader slot.

Image: A smartphone being held over the SumUp Mobile Card Terminal, demonstrating the use of mobile payment options like Apple Pay or Google Pay.

Understøttede betalingsmetoder:

The SumUp terminal accepts a wide range of payment types, including:

• All major debit cards (Maestro, VPAY)
• All major credit cards (Visa, Mastercard, American Express, Diners Club, Discover, Union Pay)
• Mobile payment solutions (Apple Pay, Google Pay)

Transaction Management:

The SumUp Mobile App and web panel provide comprehensive tools for managing your transactions, creating product lists, and generating invoices. You can send receipts to customers via email or phone number directly from the app.

Opretholdelse

To ensure the longevity and optimal performance of your SumUp Mobile Card Terminal, follow these maintenance guidelines:

• Rensning: Gently wipe the terminal with a soft, dry cloth. Avoid using abrasive cleaners, solvents, or excessive moisture, as these can damage the device.
• Opbevaring: Store the terminal in a cool, dry place away from direct sunlight and extreme temperatures.
• Batteripleje: While the device can handle many transactions on a single charge, regular charging helps maintain battery health. Avoid completely draining the battery frequently.
• Fysisk beskyttelse: Protect the terminal from drops, impacts, and exposure to liquids.

Fejlfinding

If you encounter issues with your SumUp Mobile Card Terminal, consider the following common solutions:

• Forbindelsesproblemer: Ensure Bluetooth is enabled on your smartphone and the terminal is within range. Try restarting both the terminal and the SumUp app.
• Payment Not Going Through: Verify that the card is inserted or tapped correctly. Check if the card type is supported. Ensure you have a stable internet connection (WiFi or mobile data) on your smartphone.
• Terminal Not Responding: Check the battery level. If low, charge the device. If fully charged, try restarting the terminal.

For further assistance, SumUp provides English customer support to address any questions or issues you may have.

Specifikationer

Garanti og support

For any product-related inquiries, technical support, or warranty information, please contact SumUp's customer service. English customer support is available to assist you with all your questions.

Please refer to the official SumUp website or the SumUp Mobile App for the most up-to-date contact information and detailed warranty terms.